Refund Policy

Last Updated: September 2026

At NestLivingMarket, we want every customer to feel confident when shopping with us.

We understand that sometimes a product may not be the right fit. Our goal is to make the refund process simple, transparent, and convenient.

If you are not satisfied with your purchase, our customer support team is here to help.

Our 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee.

If you are not completely satisfied with your order, you may contact us within 30 days after receiving your item to request a refund.

In most cases, you will not need to return the product.

We review each request individually to provide the most suitable solution for our customers.

Refund Request Requirements

To help us process your request quickly, please provide:

Order number
Name used when placing the order
Email address associated with the purchase
Reason for your request
Photos or additional details when necessary

Please contact our support team before initiating any refund request.

Refund Approval Process

Once your refund request has been reviewed and approved, we will process your refund to the original payment method.

Refund processing:

Our team will process approved refunds within 3–5 business days
Your bank or payment provider may require additional time to display the refund

Please note that processing times may vary depending on your financial institution.

Product Issues & Order Concerns

If you experience any of the following:

Damaged product
Incorrect item received
Missing parts or accessories
Product quality concerns

Please contact us as soon as possible after delivery.

Providing photos or relevant details will help us review your request faster.

We will work with you to find a suitable solution.

Returns & Exceptions

NestLivingMarket focuses on providing a simple customer experience.

For most approved refund requests, a return is not required.

However, depending on the product type, order circumstances, or specific situation, we may request additional information or arrange a return when necessary.

Our customer support team will provide clear instructions if any further action is required.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before your order enters the fulfillment process.

Once an order has been shipped, cancellation is no longer available. However, you may still contact us regarding our 30-day refund guarantee after receiving your order.